About us

Established in 2014 and headquartered in Kiev, Ukraine, the IT support company - ITilliant offers services in three main areas: 

- Comprehensive IT help and support to SMEs in the CEE/CIS region;

- Localization and customization of software, website, SEO, mobile content and apps to the CEE/CIS region standards and preferences.

 - Outsourced technical and customer support to global IT suppliers of B2B solutions in the CEE/CIS region. 

Our primary engineering team is made up of full-time staff engineers who collaborate with IT talents from around the region to ensure the highest levels of quality and security for your assets. You will be linked with us through a single point of contact for all your projects. Streamline communication is always our work style by avoiding any complexity.

IT support for SMEs

ITilliant outsourcing service provides small and medium-sized businesses anywhere in the CEE and CIS regions with a comprehensive solution that enables business owners to concentrate more on growing their business and worry less about IT.

  • 24/7 help desk support
  • Onsite response
  • 24/7 Server monitoring and problem resolution
  • Application monitoring, management and problem resolution
  • Network and remote connectivity management
  • Total IT Security
  • Automated security patch deployment
  • Automated workstation performance tuning
  • Inventory tracking and reporting

Localization and customer support

The essence of software localization lies in total accuracy, specialist cultural knowledge and a high level of organization. ITilliant’s localization engineering team is proficient at evaluating, extracting and reintegrating all types of translatable content for all file types.

ITilliant localize software, websites, SEO, mobile content and apps in the following languages of the CEE/CIS region: Albanian, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Croatian, Czech, Estonian, Georgian, Greek, Hungarian, Kazakh, Kyrgyz, Latvian, Lithuanian, Moldovian, Montenegrin, Macedonian, Polish, Romanian, Russian, Serbian, Slovakian, Slovenian, Tajik, Turkish, Turkmen, Ukrainian, Uzbek.

Our engineers work directly with the developers and trainers to make sure that your requirements are met in the most cost-efficient way possible. ITilliant’s localization engineers are masters of multiple software tools which put them in a good position to provide you with a plan to localize your assets quickly.

Software localization

ITilliant’s software localization experts work intimately with you from the very beginning. All localization scheduling and scoping efforts would take into account the translation, testing, and regression that must occur to produce a quality product. Our work involves defining and driving development, performing UI translation, engineering and in-country testing, etc. Time-to-market will be expedited while ensuring global interoperability of your software.

Website Localization

ITilliant approaches website localization as a task more than mere translation. Measurement units must be converted; images and text are modified to appeal to the target culture. Our website translation services combine local savvy with international scalability to ensure consistent, relevant messaging across cultures and under tight deadlines. Our ultimate goal is to help you exert the influence of your global web presence on potential customers to the greatest extent, enhancing its findability and still allowing you to maintain firm control over your brand.

SEO Web Translation

In order to ensure that your content is on-point, engaging multilingual consumers and capable of increasing international search engine rankings, our SEO Web Translation team will help you analyze current keyword rankings, site-wide SEO implementation and content for local relevancy. Then QA on translations, keyword distribution and duplicate content will be performed to ensure an optimal output in local languages.

Mobile Content

We know the app development process and what it takes to make your iOS, Android or Windows Phone app successful in multiple markets. ITilliant focuses on using local knowledge within the CEE/CIS business community along with their support. Using our vast experience in the CEE/CIS markets, ITilliant offers the optimal solutions of app translation and testing and includes complete localization capabilities in every application to turn out products tailored for the CEE/CIS business environment.

App Localization

ITilliant Mobile Content experts are ready to work with you to navigate these complex decisions to allow your users to access the mobile content you deliver in a flawless manner regardless of where or how.

Outsourced Customer Service Center

ITillian is a full service customer contact center providing companies with scalable outsourced customer service and technical support solutions for complete customer relationship management. We offer inbound services such as: phone, email, live chat, IVR and CRM solutions for our clients throughout the CEE/CIS region. Our outbound services include lead generation, customer satisfaction surveys, market research, prospect qualification and customer retention programs.  ITilliant uses our management team's contact center experience and superior work history to provide complete B2B and B2C customer support.

Contact Us

Send us your request and we will get back to you ASAP.